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FAQ
This is your Services Page. It's a great opportunity to provide information about the services you provide. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors. Whether you're offering multiple services, courses or programs, you can edit this space to fit your website's needs. Simply double click on this section to open the content manager and modify the content. Explain what each item entails and add photos or videos for even more engagement.
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What Methods of payments can I pay with?We accept most payment methods including: -Cash -Credit Cards -ACH & Wire transfers -E-transfers
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What is the return policy?Yes. However, to ensure best health practices, we follow the below set policies for our returns: 1. All returned products should be unused and in original packaging and sealable condition within maximum of 7 calendar days from the invoice date. A restocking fee of 20% applies to any items being returned and or cancelled. 2. All refrigerated and frozen products are final sales. 3. All items that are either damaged or does not meet the quality standard if Majestic can be returned within maximum of 3 calendar days from the shipping days with 100% refund value or free replacement.
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Do you only deliver to Childcare centers and Schools?No. Although our primary customer base is childcare and Schools, we also deliver to restaurants, bakeries, caterers, multi-unit operations, healthcare and institutional facilities, hotels, resort properties, funeral homes and more.
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How can I place an order?You can place an order online through our B2B portal, by email or by phone.
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Is there minimum Order?We don't believe in setting minimum orders. We take any orders from our existing customers to ensure they get what they need, when they need it.
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I got the wrong product. What do I do?If you received the wrong product, call customer relations immediately. Because credits and returns are dependent on the situation, be sure to go through your order as soon as you receive it to make sure it's correct so that you can make on-the-spot requests and corrections with our drivers. It will be rectified with our electronic proof of delivery system, and will begin the credit process right away. This is especially important with frozen product because there is a shorter time limit; we must send a refrigerated truck to keep the product frozen to comply with HACCP.
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I am not a customer yet. How do you I become one?If you know your sales representative and have his or her contact information, you can either reach out directly to your rep, call Customer Relations at 226-646-2226 or place an order through our Web Order System. You can request the web order system by contacting info@majesticfood.ca or completing the form on our website.
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